Returns and exchanges policy
Draft for review by Khairat Al Dar and its legal adviser
We want every order to arrive the way you hoped. If something goes wrong, tell us and we'll put it right.
Problems with an order
If an item arrives damaged, defective, incomplete, wrong, or too late for its purpose, report it within 72 hours of delivery for food, or 7 days for other items. Send the order number and photos on WhatsApp or through the complaint form.
You receive a free replacement or a refund to the original payment method within 5 to 7 business days.
Change of mind
Return unopened, unused non-food items in their original packaging within 7 days of delivery.
Not returnable for change of mind
- Food.
- Perfume, bakhoor, soap, and haircare once opened.
Delivery fee
We refund the delivery fee when an order arrives damaged, defective, wrong, or late.
Note:This point waits for a decision from Khairat Al Dar, because the current policy says delivery fees are non-refundable.
Summary by product type
- Food (ferments, makdous, ghee, oils, and spices): food can't be returned once delivered. If it arrives damaged, defective, or wrong, tell us within 72 hours and we'll replace it or refund you.
- Perfume, bakhoor, soap, and haircare: return unopened items within 7 days of delivery. Opened items can't be returned unless they're defective.
- Accessories, crafts, and electronics accessories: return unused items in their original packaging within 7 days of delivery. Damaged or wrong items are replaced or refunded.
A question about this policy?
Write to us, and the Khairat Al Dar team will reply.